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Conrad Murray
conrad.murray@powersyncpro.com
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Enable rights over the AD Recycle Bin
Published September 7th, 2023 by Conrad Murray
PowerSyncPro has the ability to restore deleted objects from the target AD Recycle Bin if they were ever created or matched by PowerSyncPro. They might have been deleted manually in the target by accident, or got marked out of scope in the source through a config change, or the objects themselves were moved to an out of scope OU, or had an attribut
No connection could be made because the target machine actively refused it. (login.microsoftonline.com:443)
Published October 27th, 2025 by Conrad Murray
You may see this error (No connection could be made because the target machine actively refused it. (login.microsoftonline.com:443)) when trying to add an an Entra ID Directory to your PowerSyncPro Server configuration: You would see this screenshot when saving your directory: and in the C:\PowerSyncProLogs directory in the file that is PSP-YYYYMMD
Prevent Migration Agent uninstall when deployed from Intune
Published January 17th, 2025 by Conrad Murray
Important Note This was fixed in PowerSyncPro v3.2. If you are running version 3.2 or later, this is no longer required. If you are using Intune to push out the PowerSyncPro Migration Agent, then there is a possibility it could be uninstalled / removed during the execution of the migration agent part way through, and your migration will fail to c
Intune Enrollment Post-Migration: Requirements & Troubleshooting
Published December 9th, 2024 by Conrad Murray
The Scenario Following a workstation migration, the PowerSyncPro Migration Agent successfully completes its runbook phases. The device joins the new target Entra ID and the user can log in with their new credentials. However, the device fails to appear in the Intune portal, or the agent logs continuously report that Intune enrollment has not succeed
Add Users as Local Administrators to Entra Joined Devices
Published February 20th, 2025 by Conrad Murray
If post migration you need to add a user to be a local admin to an Entra Joined device you can log in as a local Admin yourself. From an elevated command prompt you can run: net localgroup admnistrators "AzureAD\[EntraIduserPrincipalName]" /add e.g.net localgroup administrators "AzureAD\donald.duck@contoso.t2t.dev" /add When you look in the Loc
Known Issues and Limitations - Migration Agent
Published July 7th, 2023 by Conrad Murray
Version This document is relevant to PowerSyncPro Workstation Migration Agent version 3.2.x General PowerSyncPro Migration Agent is a Workstation reconfiguration tool designed to primarily disjoin and join devices between Active Directory or Entra ID. It will repermission Windows Profiles and reconfigure the baseline Microsoft Office Suite of app
Repermission of AppX Packages
Published February 20th, 2025 by Conrad Murray
When the PowerSyncPro Windows Workstation Migration Agent finishes and users log in to their workstation for the 1st time, there is one final step that must run under the User Context and this is the re-permission of AppX packages. AppX packages are things like the Company Portal, Quick Assist, Sticky Notes, Calculator, Spotify, Netflix, Weather and
User Profile Harvesting
Published December 17th, 2025 by Conrad Murray
Once an Agent is installed and registered the agent will collect User Profile information and report it back to the PSP Console. PowerSyncPro harvests user profile information on the device solely for the purpose of writing this data back to the PSP database, where it is displayed in the PSP Console under User Profile Reports. This information is c
Office Applications or Outlook failing to log in after migration
Published August 9th, 2024 by Conrad Murray
Occasionally after a migration Office applications might not sign in properly. This can present in not being able to create a new Outlook profile or not being able to correctly sign-in to Word at the accounts screen. This is usually due to conflicted Office licensing and Identity. Try following the steps in this article: Reset activation state for
Browser Passwords and Bookmarks
Published January 29th, 2026 by Conrad Murray
TL-DR Edge and Chrome browser saved passwords are not migrated. Bookmarks are preserved. You need to manually export them pre-migration and re-import them. Options: Export / Import passwords Use a password vault like LastPass or 1Password EXCEPT… If your use case is migrating from Hybrid Entra joined (or AD Joined) to Entra Joined “aka go Cloud nat
BPRT is the Owner Workstation in Entra
Published February 19th, 2025 by Conrad Murray
Why is the account BPRT set as the OWNER of the newly migrated Workstation in Entra? Update Feb 2026 We have seen more recently that for Entra Joined devices when you try to enrol in InTune they are successfully updating the owner of the workstation with the logged in user if licensed. However, Microsoft documentation is not reflective of this yet
Add local accounts to SQL as admins
Published October 27th, 2025 by Conrad Murray
If you are running PowerSyncPro Server in WORKGROUP or will install PowerSyncPro under a local account or you just want to run the PowerSyncPro Service using a local account then you will need to add that account to SQL and make it DBOwner of the 'PowerSyncProDB' database, or may even want to make it a SQL SA. If you create a local account called ps
Collecting PowerSyncPro Migration Agent Diagnostics from a Workstation
Published April 23rd, 2026 by Conrad Murray
Purpose This article explains how desktop support engineers can run the PowerSyncPro Diagnostics Script on a workstation during a migration event and provide the resulting diagnostic package to PowerSyncPro Product Support. The script collects key workstation, network, Entra join, MDM, certificate, service, registry, event log, and PowerSyncPro Mi
Attempting to generate a Bulk Enrolment Token returns blank browser window
Published May 22nd, 2025 by Conrad Murray
You are trying to generate the Bulk Enrollment Token in your tenant to support Entra join of your devices: But when you click “Generate” nothing happens, or you are taking to the Microsoft authentication page but after Sign in, you are returned with a blank browser screen: This will happen if the URL you have started your configuration from in
Error joining to target domain, error code is 1355
Published April 18th, 2026 by Conrad Murray
Error 1355 when joining a computer to Active Directory usually means: “The specified domain either does not exist or could not be contacted.” In practical terms, the machine cannot properly find or talk to a domain controller for the target domain. Common causes are: DNS is wrong client is not using the AD DNS server wrong suffix/search order stale
Collect and export Windows Application Event Logs for support
Published January 23rd, 2025 by Conrad Murray
More comprehensive log collection This article details how to collect event log information, however if you need a more detailed comprehensive workstation data collection review this article Collecting PowerSyncPro Migration Agent Diagnostics from a Workstation - PowerSyncPro Migration Agent Logs If you are having issues with your Windows 10/11
Clean uninstall of PowerSyncPro Migration Agent
Published May 26th, 2025 by Conrad Murray
There may be times where you need or want a complete uninstall of PowerSyncPro Migration Agent. The following script will achieve this for you. You can use this script stand-alone, or incorporate it into your software deployment tools and also Intune as a Platform Script under Scripts and remediations. It will: Check for the presence of PowerSyncP
Bulk Enrollment Token for directory is about to expire
Published January 22nd, 2026 by Conrad Murray
Bulk Enrollment Token for directory is about to expire If you see a message like this: Warning Bulk Enrollment Token for directory M365 Fabrikam is about to expire Bulk Enrollment Token for directory M365 Contoso is about to expire Then you need to go to your Directory configuration and open in “Edit mode” At the bottom of this dialog screen you
Migration in progress - Lock Screen and Legal Notice
Published January 23rd, 2025 by Conrad Murray
Logging in before the migration completes Users should NEVER log in before the migration has been completed. If moving join states, there will be two reboots before they should log on to their device. If the user logs in BEFORE the migration completes, they are almost certainly going to break the migration process - specifically around re-permiss
SQL Server and Database Optimization
Published June 20th, 2025 by Conrad Murray
Server Sizing The recommended size for the PowerSyncPro Server depends on the number of Migration Agents reporting to it, as well as the number of objects being synchronised. Up to 1,000 Agents and 100,000 Objects 2 vCPU 16 GB RAM Additional 100 GB data drive SQL Express can be used Over 1,000 Agents and 100,000 objects 4 vCPU 32 GB RAM Additional 2
Agent fails to register with: A transient HTTP error occurred while contacting PSP server: Error code: InternalServerError
Published November 3rd, 2025 by Conrad Murray
Recently at a client we saw this error when the workstation was trying to register. (TLDR: invalid Pre Shared Key “PSK”) Category: Agent API EventId: 0 HttpMethod: POST Uri: https://powersyncpro.contoso.com/Agent/register {OriginalFormat}: HTTP {HttpMethod} {Uri} A transient HTTP error occurred while contacting PSP server: Error code: InternalServe
Match by left part + target domain
Published October 27th, 2025 by Conrad Murray
There could be a situation pre-cutover of a tenant where you will be taking over the domains, but you need to match the users in advance. The users may have been created in the target with the *.onmicrosoft.com value as the right part. So you could have a user like: SOURCE DisplayName: Conrad Murray mail conrad.murray@tailspintoys.com UserPrincip
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