Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Conrad Murray
conrad@powersyncpro.com
0
Article
Last Month
Migration in progress - Lock Screen and Legal Notice
Published January 23rd, 2025 by Conrad Murray
Logging in before the migration completes Users should definitely NEVER log in before the migration has completed. Usually there will be two reboots before they should log on to their device. If the user logs in BEFORE the migration completes, they are almost certainly going to break the migration process - specifically around re-permissioning the
Intune Enrollment has not succeeded
Published December 9th, 2024 by Conrad Murray
Intune Enrol Entra Joined devices The PowerSyncPro Runbook option “Enroll Devices to Intune”, when selected, will check if the device is enrolled to Intune. The Migration Agent will report to the local Windows workstation Application event log success or fail, and the logs will be sent up to the PowerSyncPro server. If the Migration Agent sees that
BPRT is the Owner Workstation in Entra
Published February 19th, 2025 by Conrad Murray
Why is the account BPRT set as the OWNER of the newly migrated Workstation in Entra? That is because it is the "Actual user" that Entra Joined the device is using using the Bulk Enrollment Token that is configured on Directories and is used in your Runbook. Because we can never know for sure the who the "real owner" of a device is we do not
Repermission AppX Packages
Published February 20th, 2025 by Conrad Murray
When the PowerSyncPro Windows Workstation Migration Agent finishes and users log in to their workstation for the 1st time, there is one final step that needs to run under the User Context and this is the re-permission of AppX packages. AppX packages are things like the Microsoft Store, Company Portal, Quick Assist, Sticky Notes, Calculator, Weather
Prevent Migration Agent uninstall when deployed from Intune
Published January 17th, 2025 by Conrad Murray
If you are using Intune to push out the PowerSyncPro Migration Agent, then there is a possibility it could be uninstalled / removed during the execution of the migration agent part way through, and your migration will fail to complete. Intune App deployment If the Intune App deployment is configured under assignments as “Required” - then when a de
Office Applications or Outlook failing to log in after migration
Published August 9th, 2024 by Conrad Murray
Occasionally after a migration Office applications might not sign in properly. This can present in not being able to create a new Outlook profile or not being able to correctly sign-in to Word at the accounts screen. This is usually due to conflicted Office licensing and Identity. Try following the steps in this article: Reset activation state for
Collect and export Windows Application Event Logs for support
Published January 23rd, 2025 by Conrad Murray
Migration Agent Logs If you are having issues with your Windows 10/11 Workstation migrations and you raise a support ticket you will almost certainly be asked to provide the logs either from the PSP Server and/or the Application Event Logs from the device itself. Additionally, you maybe be asked to send screenshot of your Runbooks and Batches. If y
Known Issues and Limitations
Published July 7th, 2023 by Conrad Murray
PowerSyncPro Migration Agent Known Issues and Limitations Version This document is relevant to PowerSyncPro Workstation Migration Agent version 3.x General PowerSyncPro Migration Agent is a Workstation reconfiguration tool designed to primarily disjoin and join devices between Active Directory or Entra ID. It will repermission Windows Profiles an
Add Users as Local Administrators to Entra Joined Devices
Published February 20th, 2025 by Conrad Murray
If post migration you need to add a user to be a local admin to an Entra Joined device you can log in as a local Admin yourself. From an elevated command prompt you can run: net localgroup admnistrators /add “AzureAD\[EntraIduserPrincipalName]” When you look in the Local Admins Group you will now see: You can also add this to a Post Migration
Load More